What you should know about data usage allowances, billing, your contract and more
New to Exede? Here are a few things you need to know to get the most from your service:
Your Exede service has data usage limits
All of our internet plans have a monthly data usage allowance, or cap. If you exceed your monthly allowance, your service may be slowed and/or restricted, so it’s important to learn how to manage your data usage.
Think of your data allowance like a tank of gas. Just as you’ve learned to conserve fuel by staying at a steady speed, finding shortcuts and fine-tuning your travel habits, we can help you learn ways to conserve data. We also provide ways to check your data usage – and encourage you to give it a regular look – to avoid any surprises and help you understand your usage patterns.
Our Help Center has a lot of great info about this and other topics. Check out:
We use auto payment – no paper bill
You will not receive a bill or statement in the mail. Everything is done online. That means we need an electronic payment option from you on file. That can be a credit or debit card charge or electronic funds transfer from your bank account.
If there’s a glitch with your auto payment, we’ll let you know. For those times when you need to make a quick one-time payment, you can use our EasyPay feature.
We bill a month in advance
Every month on the same day, we’ll charge the payment method on file for your service for the next 30 days of service. We’ll send you an email at that time advising you of this.
Your first billing statement will be slightly different from the rest
You’ll be charged in advance for your next month’s service within 3 days of your service installation and activation. The first billing statement will include pro-rated charges for your first few days of service – depending on when within our billing calendar your service was activated; those fees and charges won’t show up on subsequent bills. Because we charge for services a month in advance, the first billing statement will also include the next month’s service and lease fees, as well as any applicable taxes. Your first billing statement may also include any installation fees.
Learn more about your first bill here.
We have a 24-month service agreement
If you disconnect before the end of the agreement, you may be charged fees for early termination. These fees are $15 for every month remaining in the contract. For example, if you canceled service 20 months into the 24-month contract, you would pay $15 a month for the 4 unfulfilled months, or a total of $60. Our customer agreement can be found online. Read the customer agreement.
You’ll sign your 24-month customer agreement electronically instead of putting pen to paper. This happens right after your installation while the technician is still in your home. Here’s what it looks like:
The copy of your contract stays online, but you can take a look at it anytime.
We’re here to help
With 24/7 technical support via telephone, email and chat, as well as a busy community forum, extensive Help Center, and active, regularly updated Facebook page and Twitter account, we’re never far away and can quickly answer your questions or solve your problems.
Here are some other helpful links for new customers:
MyExede customer portal
Your data plan
Exede Voice home phone service
Routers & Home Networks
How to create a home network
Customer agreement, data allowance policy and more