EasyCare protection plan available for Exede, WildBlue accounts
Here's a short video showing how to add EasyCare to your account:
EasyCare is an extra level of support for your internet service that costs only $5.99/mo., in addition to any Exede or WildBlue Internet service plan fees. Here’s what you get:
Service calls: When you call our customer care team and they determine that an on-site service call is required, we’ll schedule a time that’s convenient for you and make that service call at no additional charge. Whether your dish fell out of alignment or a cable between your dish and your modem went bad, we’ve got you covered. Since service calls are typically $95 or more, the low monthly cost of EasyCare can save you a lot!
Priority access to customer service. You’ll receive the EasyCare customer phone number to call for any questions or issues. EasyCare customers go to the front of the line and receive top-notch service from our Care agents.
Dish relocation service. Have a tree in the way? Remodeling? New roof? We’ll come out and relocate your Exede dish up to once a year at the same service address at no additional charge.
No minimum service term for Easy Care. Cancel any time.*
Note: EasyCare is not available in Alaska or Hawaii. EasyCare features are subject to the terms and conditions of the Exede EasyCare Plan Addendum to your Customer Agreement.
It’s simple to add EasyCare to your Exede service. If you've activated your MyExede account, you can do it from there. Or Just give us a call at 855-463-9333. To add EasyCare from MyExede, first log in to your account.
Review the plan highlights and read the Exede EasyCare Plan Addendum.
Log out and back in , and you'll see the change to your account with the addition of EasyCare.
*If you terminate EasyCare within 90 days after subscribing, we may bill you for service calls charges that would have been applicable if you had not subscribed to EasyCare. If you terminate an EasyCare subscription, you may not be eligible to re-subscribe for 180 days following termination.