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WildBlue Service - Monitoring My Usage

Summary

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ViaSat provides tools to monitor how much bandwidth you've used in the past 30 days. By monitoring your bandwidth usage, you see which activities use the most bandwidth. If your activities begin to approach your usage thresholds, you can adjust the way you use your service, and stay in compliance with the Data Allowance Policy

See below for information about the specific tool available based on your ViaSat service provider.


Before starting

This article is for our customers who have WildBlue service which includes the following packages: 
  • Value, Select, Pro, ProPlus and Recovery Act Basic
If you have Exede internet packages click here for instructions to monitor your usage
 

For WildBlue Customers

  1. Enter www.wildblue.net in the address bar of your browser and select the My Account/New Users/Data Usage link. 
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  1. Type your Username or Email Address and Password in the appropriate fields and click Sign In
 
User-added image
 
 
  1. Select "Usage" to view your usage.
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  1. Your bandwidth usage will display like the example below for WildBlue Services (Value, Select, Pro, ProPlus).
 
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  1. For more information about ViaSat's Data Allowance Policy click here.


For DirecTV Customers

The Usage meter is available in two places, depending on how you log in. If Internet Explorer is your browser, and does not have the DirecTV Start Page listed as a trusted site in the security settings, you will see an error instead of the Usage meter.

  1. If you see a message instead of your threshold data on the Start page  and are using Internet Explorer as your browser, see section Changing the Privacy Settings for the Usage Gadget below.

 
DirecTV Error      

 
  1. If you check usage from Manage My Email Settings/New User,  click the Usage tab to see the meter. We recommend this method.

 
 DirecTV Signin Alternate
 
  1. Enter www.wildblue.net in the address bar of your browser and select the My Account/New Users/Data Usage link.  You can also manually enter https://myaccount.wildblue.net:8443/wbisp/wildblue.net/ into the address bar of your browser to go directly to the view usage login site.

 
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  1. Login using your WildBlue.net username and password.


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  2. Select "Usage" to view your usage.


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  3. Your bandwidth usage will display like the example below for WildBlue Services (Value, Select, Pro)
 

 DirecTV Usage tab

 

  1. If you check usage from DIRECTV Customer Login, you will see the Bandwidth Usage meter on the Start Page.
 
DirecTV Signin

 
    Dtv Ltech



For DISH Network Customers

The Usage meter is available in two places, depending on how you log in.  If Internet Explorer is your browser, and does not have the DISHMail.net Start Page listed as a trusted site in the security settings, you will see an error instead of the Usage meter.

  1. If you see a message instead of your threshold data on the Start page and are using Internet Explorer as your browser, see section Changing the Privacy Settings for the Usage Gadget below. 
 
Dish Error      
 

 

  1. If you check usage from My Account/New Users,  click the Usage tab to see the meter. We recommend this method.
 
Dish Signin Alternate   
 

Dish Usagetab

 

  1. If you check usage from DISHMail Customer Login, you will see the Bandwidth Usage meter on the Start Page.

 
Dish Signin

 
Dish Ltech        


 

Changing the Privacy Settings for the Usage Gadget

Use the following steps only if you use Internet Explorer as your browser and you have the Usage Gadget on your start page.  

 
Ieinternetoptions

 
 Internet options Privacy Sites
 
  1. In the Internet Explorer browser click Tools, then click Internet Options.
NOTE: Click the "Alt" key on your keyboard to view the menu and show the Tools menu option in Internet Explorer 7
 
  1. Click the Privacy tab at the top of the Internet Options screen. Then click Sites.
 
 
Privacy Actions
 
 
  1. In Address of website, type one of the following:
  • If you are a DISH Network customer, type dishmail.net
  • If you are a DirecTV customer, type directv.net
  • If you are a WB Direct customer, type wildblue.net
  1. Click Allow.
  2. Click OK twice to exit Internet Options.
  3. Log out of your home page.
  4. Log into your home page again and the Usage Gadget appears without error.

 

 

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