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What is the Exede installation process?

Summary

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An explanation of what it looks like to get satellite Internet installed.


View this short video about the installation process or read below.

Exede Installation Update 2016 from Exede Internet on Vimeo.

 
After ordering your new Exede service, the installation process follows this basic outline:
  1. A certified technician receives your order for installation that you scheduled with our Customer Service Representative upon ordering your service.
  2. The technician contacts you to discuss site requirements, such as a clear line of sight to the southern sky, where you may want the equipment located, and whether the proposed installation falls outside the limits of a standard installation. He/she will also confirm your scheduled installation appointment time and date.
  3. The technician arrives and installs the equipment, configures your primary computer to connect to your service, assists you with any questions on the service before you sign your Customer Agreement and establish your wildblue.net email address.
  4. Someone over the age of 18 must be present to discuss placement of the equipment, to sign the Customer Agreement and to provide the last 4 digits of the credit card or bank account associated with the order.

Will my homeowners association or landlord allow mounting the satellite dish?

Check with your HOA for specific rules and covenants that may alter your rights. Renters should check with the property owner and obtain the necessary permission. The satellite dish falls under what the FCC calls the "Over-the-Air Reception Devices Rule." This means our dish has the same classification as other residential satellite dishes (such as satellite television) and legally permissible for mounting on your home. For additional information on the FCC ruling and dish classification, view the FCC OTARD documentation.

Can I install the equipment myself?

ViaSat does not offer a 'self-service' installation option as the installation and alignment of the satellite dish must be completed by a certified ViaSat technician. ViaSat certified technicians perform all installations, including non-standard installations that involve a pole mount or non-penetrating options. They will also ground the dish to ensure your safety and protect the system. No part of the installation may be performed by a customer, as this will void the warranty on the ViaSat equipment.
 
Note: Some people have asked whether TV and Internet service can be combined into one dish. At this time, each service requires its own dish. Satellite TV requires only one direction (receiving) while satellite Internet must go in two directions so you can download and upload information; therefore, each dish is different.

Why does the dish have to be grounded?

Grounding the dish safeguards both you and the equipment from electrical surges, direct lightening strikes and static electricity discharge.
Because the satellite dish sits outdoors, wind creates a static charge on the antenna as well as on the cable attached to it. This charge can build up on both the antenna and the cable until it jumps across an air space, often passing through the electronics. Connecting the coaxial cable and dish to the building grounding electrode system - more commonly referred to as grounding - helps dissipate this static charge.

Grounding is also an industry requirement of the National Electric Code (NEC). 

What’s included in a standard installation?

A “standard installation” includes the following:

Service

  • Professional installation of Exede equipment by a certified technician to an outside wall or sloped roof by a certified technician

  • Travel to and from your location within 50 miles of installer office

  • Complete installation planning: site survey and customer input on installation location

  • Compliance with any applicable FCC and electrical rules and regulations, including grounding the dish.

  • Cable routed through one exterior wall and one interior wall or floor

  • Exede modem connected to one computer. (Customer-provided router and multiple computers are not included.)

  • Service tested to the Internet, customer account activated, service agreement presented/signed

Equipment/Materials

  • Exede Internet antenna dish, transceiver and bracket assembly

  • 1 Exede Internet modem and 7 foot Ethernet Cable

  • Up to 150 feet of RG-6 cable from antenna to modem

  • All necessary mounting and cabling hardware

Equipment lease fee

All Exede Internet subscribers are required to lease the necessary satellite user terminal equipment from us. The lease fee includes all the equipment required to access the Exede Internet satellite signal. Subscribers must use the provided Exede Internet modem and antenna; no other modems or antennas are supported by our systems.
 
A router is included in the Exede WiFi Modem, available for new installations and as an upgrade in most areas. With older modems, most modern router models work with our system and may be provided and set up by the subscriber.
 
What do I do if I have questions after the installation?
 

Call your local dealer, or connect with our Facebook Messenger chat service anytime day or night at Exede EasyChat. You can also call our Customer Care Center at 855-463-9333.

 

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